Moving into assisted living is a major life decision, not just for residents but for their families too. It’s about more than just healthcare. It’s about trust, daily comfort, and the promise that small things, like fresh clothes and a familiar blanket, will still feel familiar.
When a resident’s favorite sweater comes back damaged, or a personal item disappears without explanation, it chips away at that sense of control. But these aren’t just clothing issues, they’re quality of life issues. A well-run medical laundry program doesn’t just clean and return linens. It reassures families, supports staff, and shows that resident comfort is part of every decision being made.
That’s why more assisted living facilities across the Northeast are turning to Unitex. Our medical laundry program is designed around the unique needs of senior living communities. From personal clothing to flat linens, we support comfort and consistency while reducing the operational strain on your team.
Improved Resident Satisfaction Begins with Better Laundry Service
Not all laundry programs understand assisted living. Some use a generic commercial system that mixes healthcare linens with restaurant napkins or gym towels. Others operate with no visibility into where garments go, how they’re sorted, or what condition they return in. That doesn’t work in a senior care environment.
At Unitex, we built a dedicated laundry process for medical and assisted living clients. That includes handling:
Resident-Focused Laundry
- Personal laundry for residents, handled with gentle care
- Garment-by-garment processing to prevent mix-ups or damage
- Clear labeling and sorting for quick and accurate returns
Bed & Bath Linens
- Flat and fitted bed sheets
- Pillowcases and protective covers
- Bath towels and washcloths
- Blankets and bedspreads
- Adult diapers and underpads
Resident and Staff Apparel
- Patient gowns designed for comfort and modesty
- Scrubs, warm-up jackets, and lab coats
- Kitchen uniforms, chef coats, and food service aprons
- Corporate uniforms and branded workwear with optional embroidery
Environmental & Facility Linens
- Microfiber mops (wet and dry) for resident rooms and common areas
- Rubberized anti-slip mats and medical-grade floor mats
- Entrance mats and conventional mop heads
- Cubicle curtains for privacy and infection control
- Table linens for communal dining areas
- Linen inventory tracking and departmental usage data
Surgical & Clinical Linens (if applicable for rehab or medical wings)
- Surgical gowns and sheets
- Surgical towels and wrappers
- Fluid-resistant apparel and protective barriers
Specialty Services and Support
- Linen inventory management with real-time usage tracking
- Facility-wide delivery and pickup across departments
- Custom embroidery for uniforms, lab coats, and gowns
- Emergency and surge capacity service to accommodate census fluctuations
- Full-service linen consulting to improve efficiency and reduce linen loss
We operate our plants separately from other industries to ensure strict infection control. Our staff receive training specifically for handling healthcare and assisted living laundry. We never process spa robes or hospitality linen. Every item we wash supports either a medical function or directly serves a resident.
Preventing Loss and Misplacement
One of the biggest frustrations in senior care laundry is lost personal clothing. Residents form attachments to specific garments, especially those tied to memory or routine. When items don’t come back, trust breaks down. Families notice, staff get blamed and residents feel dismissed.
Unitex minimizes that risk with clear sorting protocols, labeling systems, and trained laundry teams who know what to look for. We process personal laundry with care, return it clean, folded, and correctly routed back to the resident.
Facilities that use our program report fewer complaints, smoother transitions during room changes, and less staff time spent chasing down missing items.
Cleanliness That Goes Beyond the Surface
Every item we process moves through a controlled workflow designed for healthcare and senior care. That means medical-grade washers, temperature-regulated systems, and handling standards aligned with TRSA Hygienically Clean Healthcare certification. We inspect items before and after wash cycles, pull anything that doesn’t meet appearance or safety standards, and replace when needed.
We don’t cut corners on turnaround either. Our assisted living partners across New York, New Jersey, Connecticut, and Massachusetts receive consistent delivery, backed by real-time adjustments when facility needs change. Whether you’re managing a 60-bed facility in Worcester or a multi-building campus in Westchester, we build your laundry program to scale with you.
Easing the Load on Your Staff
Many assisted living facilities still ask in-house staff to manage resident laundry. While that may work on a small scale, it becomes difficult to sustain as resident count grows, staff bandwidth shifts, or compliance demands increase.
With Unitex, your team no longer needs to handle sorting, washing, drying, and folding personal items. Your team also doesn’t need to worry about troubleshooting what happened when something doesn’t come back. We take full responsibility for the laundry, so your caregivers can focus on care.
This also supports better retention. Housekeeping teams with clearer roles and less reactive laundry work tend to stay longer. Clinical staff gain time back in their day. Managers deal with fewer complaints and can concentrate on facility operations instead of laundry logistics.
Infection Control Built In
While assisted living isn’t the same as acute care, infection control still matters. Residents are more vulnerable to bacteria, viruses, and cross-contamination risks. Linen that sits too long, gets mixed across departments, or is handled without proper sanitation can contribute to health complications.
Our medical laundry program reduces that risk. We operate in plants built for healthcare compliance. Soiled linen is always separated from clean. Workflows prevent cross-contact. All processes are inspected and maintained to meet healthcare-level hygiene standards. For your team, this means fewer risks and less worry.
Supporting Dignity and Daily Living
Clean, familiar clothing and fresh linens aren’t just about appearance. They affect how residents feel. A favorite sweater returned warm and folded sends a message that someone cares. A bed that smells clean and feels soft supports comfort, sleep, and stability.
We understand that a good medical laundry program doesn’t just meet a standard. It supports dignity.
That’s why we’ve made sure our system is consistent and flexible. If your resident count increases, we scale with you. If you add memory care or rehab services, we adjust linen volumes and delivery. If residents move between buildings, we help coordinate the flow of their personal laundry so nothing gets lost in transition.
Want Service That Stays in Step With You? Unitex Can Help!
Unitex supports assisted living communities across the Northeast with programs designed for real-world use, not one-size-fits-all service.
- Regional Service That Feels Local: We serve facilities throughout New York State (excluding New York City), New Jersey, Connecticut, Massachusetts including Boston and Worcester, as well as Philadelphia, Pennsylvania, and Portland, Maine. Our teams understand the rhythms of your building, not just your delivery address.
- Support That Stays in Sync with You: You won’t chase down a support rep or repeat the same issue twice. We stay connected to how your facility actually runs.
- Built for Healthcare, Not Hospitality: Every item we process is for healthcare or assisted living use. We don’t mix your linen with hotel sheets or restaurant napkins.
- Family-Owned, Long-Term Focused: After more than 100 years in business, we still take a personal approach. Decisions are made for the long haul, not just for the quarter.
- Flexible, Scalable Programs: When your needs change, we adjust. From new memory care units to shifting linen types, we stay ready to grow with you.
Call Us Today To Get a Medical Laundry Program That Works for Real Life
You won’t find cutesy language or over-promises in our pitch. What you will find is a linen partner that understands the pace and complexity of assisted living and shows up ready to support it.
We handle the heavy lifting, sorting, inspection, and replacement. You get linens that arrive clean, on time, and done right. Your residents feel more at home, your staff gets room to breathe and your facility runs more smoothly.
If you’re ready to improve how laundry is managed in your assisted living community, call Unitex at 866-864-8399 or request a walkthrough of our medical laundry program. We’ll show you exactly how we do it and why it works.